Refund policy

Refund & Returns Policy

At UltraTech, we want you to feel confident when shopping with us. If you experience an issue with your purchase or are not completely satisfied, our team is here to help.

Returns

We offer a 30-day return policy, meaning you have 30 calendar days from the date you receive your order to request a return.

To qualify for a return, your item must be:

  • In the same condition in which you received it

  • Unused and undamaged

  • In its original packaging

  • Returned with all original accessories, cables, attachments and manuals

  • Accompanied by proof of purchase or your order number

To request a return, please contact UltraTech Customer Support at [insert support email].

If your return is approved, we will provide instructions on how and where to send your product.

Products returned without first receiving return authorisation from UltraTech may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us as soon as possible if:

  • Your product arrives damaged

  • Your product is defective

  • You receive the incorrect product

  • Any included accessories are missing

Our team may request photographs, videos or additional information so that we can assess the issue.

If we confirm that the product arrived damaged, defective or incorrect, UltraTech will arrange an appropriate replacement, repair or refund.

Where the issue is confirmed to be the responsibility of UltraTech, we will cover the reasonable return shipping costs.

Change-of-Mind Returns

If you change your mind or accidentally order the incorrect product, you may request a return within the 30-day return period, provided the product meets our return conditions.

In these cases, the customer will be responsible for the return shipping costs.

Original delivery charges are non-refundable unless required by applicable law or the return is due to an error by UltraTech.

Non-Returnable Items

We may not be able to accept returns for:

  • Products that have been damaged through misuse or negligence

  • Products showing excessive wear or damage after delivery

  • Products that have been modified, altered or repaired by an unauthorised person

  • Products missing original accessories or essential components

  • Gift cards

  • Products specifically marked as final sale, where permitted by applicable law

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

Exchanges

If you would like to exchange your product, please contact us first.

Once your return has been approved and received, we can assist with arranging a replacement product where applicable.

Any difference in price between the original and replacement product may need to be paid or refunded.

Refunds

Once we receive your returned product, our team will inspect it and notify you whether your refund has been approved.

If approved, the refund will be processed back to your original payment method.

Please allow approximately 3–7 business days for UltraTech to process an approved refund. Your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact our Customer Support Team.

Warranty Claims

Where an UltraTech product is covered by a separate warranty, manufacturing defects may also be handled under the applicable warranty terms.

Damage caused by misuse, accidents, incorrect operation, unauthorised modifications or normal wear and tear may not be covered by the warranty.

Return Shipping

Please package returned products securely to prevent damage during transit.

UltraTech cannot accept responsibility for damage caused by inadequate packaging when a customer returns a product.

We recommend keeping your courier tracking information until your return has been received and processed.

Need Help?

If you have any questions about a return, refund, exchange or defective product, please contact:

UltraTech Customer Support
Email: admin.ultratechsa@gmail.com

We’re committed to making your experience with UltraTech as smooth and reliable as possible.